How Do You Reach 999 If You Can’t Make A Voice Call? Innovating In The Public Sector

26 Apr

This week, how do you contact emergency services when you can’t make a voice call? 999 was introduced in 1937, 84 years ago, and it’s been voice-based ever since. Not only does this cause challenges for the deaf community, but there are also many situational reasons why making a voice call is unrealistic; from allergies and choking, to domestic violence and terror attacks.

Talking to me today is Becca Hume, the founder of Tap SOS. Tap SOS is an emergency services app that enables users to interact with 999 through non-verbal communication. Becca’s journey to accessible design began when she worked with a deaf colleague and learnt sign language in order to communicate with him, fast becoming aware of the day-to-day challenges the deaf community face.

In this episode, Becca shares the realities of innovating in the public sector, and how the pandemic highlighted just how important this service is, especially considering the increase in domestic violence.

Becca is a Women in Innovation Award winner. If you are an aspiring entrepreneur with an innovative idea, see how Innovate UK’s Women in Innovation Award could support you.

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“A friend of mine, who is deaf, was in a car accident that was the other driver’s fault. He had to rely on the other driver to call 999. At Tap SOS we’re giving people back their independence”

— Becca Hume